Booking Rules

Booking requests & confirmation

When you place an order, this is a booking request.
We’ll review your preferred date and time and confirm availability within 24 hours, usually sooner.
If we can’t accommodate your first choice, we’ll offer the nearest available slot(s).
Your booking is only confirmed once you receive our confirmation email.
Developer, commercial and multi-property projects may be quoted, scheduled and managed separately depending on project requirements.

Preferred date & time

Please select your preferred shoot date and time window at checkout.
Shooting time may vary depending on property size, preparation, access arrangements, lighting conditions and selected services.

Property preparation

Please ensure the property is clean, tidy and ready before the photographer arrives.
Rooms should be decluttered, all lights should be working, blinds or curtains opened where appropriate, and key areas such as kitchens, bathrooms and bedrooms should be presentation-ready.
If the property is not ready, shoot quality, timing or final image selection may be affected.

Property address & access

Please enter the full shoot location address, including postcode.
If access details are important, such as concierge, gate codes, parking, key collection or tenant/agent access, please reply to the confirmation email with details.
If your booking includes more than one property location, please enter the first address during checkout. We will contact you within 24 hours to confirm the remaining property addresses and scheduling details.

Payments

Card payments: payment is taken when the booking request is submitted.
Bank transfer: payment must be received within 24 hours of submitting the order unless otherwise agreed in writing.
For residential and Airbnb bookings, full payment is normally required before the shoot takes place.
Developer, commercial and multi-property projects may be subject to separate quotations, payment schedules and written agreements.
Where a separate written agreement is in place, that agreement shall take precedence over the standard website terms.

Rescheduling

You can request a reschedule by replying to your confirmation email.
Weather-related changes are accommodated where appropriate.
We’ll do our best to accommodate changes, subject to availability.

Cancellations

Cancellations should be made at least 48 hours before the scheduled shoot where possible.
For shoots immediately after weekends or UK bank/public holidays, please contact us as early as possible.
Late cancellations may incur a fee depending on preparation, travel and any costs already incurred.

Services & add-ons

Floor plans, walkthrough videos, virtual tours, virtual staging, twilight enhancement and priority delivery may be added where possible.
Some services may need to be confirmed before the shoot, depending on property size, access and availability.

Digital image enhancement & virtual staging

Where Alvexa Studio Ltd supplies an AI-generated, CGI, virtually staged or otherwise materially enhanced image, we will also supply a current, accurate photograph of the same view and identify the enhanced image clearly. We will not intentionally alter structural or permanent property features or create an image that materially misrepresents the property.

You must publish the current, accurate original photograph with the enhanced version, keep every disclosure visible, check the final publication and follow the rules of each property portal, advertising platform or other publication channel used. You must not remove, conceal or obscure an enhancement label. See our Digital Image Enhancement & Virtual Staging Policy.

Arrival & access

Please ensure the property is accessible at the agreed time.
If key collection, concierge, parking, tenant access or agent access is required, please share details in advance.

Contact

Email: hello@alvexastudio.co.uk